How do you ship?
We ship orders either within your country or overseas by postal service, depending on where you are. After we have processed your order, we hand it over to the shipping company, who processes it completely. Upon arrival in your country or state, your local postal service will process it.
Why didn't my delivery come in a package?
We ship your orders from various international warehouses (USA, Canada, Malaysia, China and Singapore). Our stock is spread over several execution centers so that they can reach you faster. This means that orders that contain multiple items can be shipped individually. You may receive one item before the next. So don't panic if you don't get all of your items at once ... they're on their way. Therefore, the partial delivery could be applied to the customer's order.
How can I track my order?
We will send you the tracking number (s) of your order (s) to the email you provided when you placed your order (s). In this email you will also find instructions on how to track your parcel. Please note that the tracking information will be displayed 2-5 days after receiving this email.
Why is my shipment status unchanged?
Your shipment may be delayed. Delays in delivery times can result from weather events, customs or backlogs. Please note that tracking information may be displayed after your order has been shipped and is in motion.
How can I pay my order?
We offer secure and secure payment options and accept payments by PayPal, credit card or debit card. All products are listed in US dollars, but our system automatically changes your currency to make it easier for you when ordering.